CANVAS Help

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General

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What is Canvas?

Canvas is a learning management system (LMS), which is a web-based platform that all schools and colleges use for teaching and learning. Our college uses Canvas, but other colleges sometimes use other LMS platforms. Learning how to use one type of LMS helps you quickly learn how to use just about any other type of LMS.

Why are we using Canvas in this course?

An LMS such as Canvas is the best way to provide a completely online course, such as Pre-A&P.

How do I login to Canvas?

Just go to the college webpage at stchas.edu and click on the Canvas link in the Quick Links tab at the top of the page. Just below the login form is a set of instructions on how to login to Canvas. It’s pretty easy, really.

You have to click into your course in Canvas after registering to appear in the Canvas course roster.

How do I get help when I have an issue in Canvas?

If you think something isn’t working correctly or the functioning of Canvas just seem odd to you, then just click the Help icon (a question mark inside a circle) at the bottom of the left navigation bar in Canvas. I know, I know, I hate contacting customer support, but these folks at Canvas really are helpful and friendly. I promise.

If you have an issue with the content of our course in Canvas, then contact me about it. I’ll post specific issues that students have run across at below.

Specific Issues

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I enrolled in this course, but I can’t find it in Canvas after I log in.

If you registered just before (or sometime after) the official first day of the course, the college records system may not have automatically pushed your name over to Canvas yet. One option is to contact the Help Desk at 1.636.922.8555 and tell them that your name may need to be pushed into this course in Canvas. You can also contact me at kpatton@stchas.edu and I’ll see what I can do to get you pushed over (it may take a bit longer than with the Help Desk because I can’t do this operation myself).

If it’s been a while since you enrolled in the course, check your schedule in SCC Connection to make sure that you really are enrolled in the course. One issue could be that your registration was dropped due to “nonpayment” if you missed the billing deadline or your financial aid wasn’t applied to your account as expected. Another issue is that you may have enrolled for a different mini-mester than you intended to enroll in. These issues can be easily addressed with SCC Enrollment Services.  If you end up re-enrolling or changing enrollments, make sure to contact the Help Desk to make sure that your new enrollment gets pushed over into the Canvas roster for this course (see the paragraph above).

I passed a module test, but I did not receive a badge.

Badges must be claimed manually by each student to appear in My Badges or in your Canvas Profile. You can claim a badge by clicking on the badge link just below each module test link in the Home page (or Module page)—including the final exam.  When claiming a badge, make sure to check the box to show that you want the badge to appear in your Canvas Profile (if you don’t, then it won’t show up in your profile for others to see).

What are the due dates for the module tests?

BIO 095 is a self-paced course, so there are no due dates. However, you cannot take a module test or the final exam until after you have passed all previous module tests. There IS a due date for the Final Exam, and that coincides with the official end of the course.

I’ve passed all my module tests, but the Final Exam is not available.

The Final Exam does not open until approximately halfway through the course. So if you pass all your module tests before the Final Exam opens, you’ll have to wait for it to open. I know that seems weird in a self-paced course, but it’s a requirement based on college reporting requirements.

Last updated: January 20, 2017 at 12:17 pm